VIGEO Chat account deletion

Request deletion of your VIGEO Chat account and associated account information, even if you no longer have the app.

Email your request

From the email address associated with your account, email support@vigeohealth.org with the subject Delete my VIGEO Chat account.

Do not include your password, names of people receiving care services, or other health information.

What happens next

We will verify account ownership before an administrator completes deletion of your account and associated account information. We will contact you if additional information is needed to process your request.

Information that is retained

Messages and care records you have shared are retained for seven years as VIGEO Home Health LLC’s agency baseline, with longer periods when applicable law, contractual requirements, records involving minors, audits, investigations, disputes or legal holds require them. This is agency policy, not a universal seven-year requirement imposed by CMS, Medicare or HIPAA on every type of app data. Record categories and retention start dates follow agency records-management procedures; technical and temporary operational data may have different periods. Account deletion does not erase shared records that must be retained. Contact support if you have questions about a retained record.

Request deletion in the app

You can also open VIGEO Chat Settings → Request account deletion. The in-app request signs you out immediately and prevents further sign-in while an administrator completes deletion.

Terms & Data Use Agreement · Read the VIGEO Chat privacy policy, or return to VIGEO Chat support.